Order tracking
Let customers check their own order status
Fewer “where is my order?” messages. Every Ecomesta store includes an order tracking page where customers see the latest progress of their order without creating an account.
What customers see
- Order status and payment status
- A timeline: placed, confirmed, payment, shipped, delivered or cancelled
- Shipment status and courier tracking number when you add one
- The cancellation reason, if you cancelled the order with a note
- Items, delivery address and totals
Private by design
Customers look up an order with its private order reference and the email used at checkout. Lookups are rate-limited to discourage guessing.
Frequently asked questions
Where do customers find their order reference?
It is shown on the order confirmation page after checkout, with a link to the tracking page.
Ready to open your online store?
Create your store, add products and start taking orders with Cash on Delivery or online payments.