Order management
Handle every order from checkout to delivery
Orders arrive in your dashboard with everything you need to fulfil them: items, prices, delivery address, shipping method and payment status. Move each order forward step by step, and your customer can follow along.
Three statuses, one clear picture
Each order carries a readable order number (for example EM-100001) and three independent statuses, so you always know where it stands.
- Order status — pending, confirmed, processing, completed or cancelled
- Payment status — for example pending, paid, failed or refunded
- Fulfillment status — unfulfilled, partially fulfilled, fulfilled or returned
Order flow
- 1Placed
- 2Confirmed
- 3Processing
- 4Shipped
- 5Delivered
- 6Completed
Status changes follow allowed transitions, which prevents accidental jumps such as completing an order that was never confirmed.
Shipments and tracking numbers
Create a shipment for an order, add the courier tracking number and update the shipment as it moves — shipped, in transit, delivered. Marking a shipment as shipped updates the order’s fulfillment status automatically.
Cancellations done right
Cancel an open order with an optional reason that your customer can see. Cancelled items are returned to inventory automatically.
A timeline for every order
The order timeline shows what happened and when: order placed, confirmed, payment received or failed, shipment created, shipped, delivered or cancelled. Customers see the same progress on the order tracking page.
Prices you can trust
Totals, discounts and delivery charges are calculated on the server when the order is placed, not taken from the customer’s browser. Each order keeps a snapshot of the product names, prices, shipping method and address at the time of purchase.
Frequently asked questions
Can customers track their orders?
Yes. Customers enter their order reference and the email used at checkout on your store’s order tracking page — no account required.
Are courier companies connected automatically?
Not at the moment. You book deliveries with your courier as usual and add the tracking number to the shipment in Ecomesta.
Does cancelling an order restore stock?
Yes. When you cancel an order, its items are returned to inventory.
Ready to open your online store?
Create your store, add products and start taking orders with Cash on Delivery or online payments.