Handle every order from checkout to delivery

Three statuses, one clear picture

Each order carries a readable order number (for example EM-100001) and three independent statuses, so you always know where it stands.

• Order status — pending, confirmed, processing, completed or cancelled
• Payment status — for example pending, paid, failed or refunded
• Fulfillment status — unfulfilled, partially fulfilled, fulfilled or returned

Order flow

Status changes follow allowed transitions, which prevents accidental jumps such as completing an order that was never confirmed.

Shipments and tracking numbers

Create a shipment for an order, add the courier tracking number and update the shipment as it moves — shipped, in transit, delivered. Marking a shipment as shipped updates the order’s fulfillment status automatically.

Book courier parcels from the order

Connect Steadfast, Pathao, RedX, Paperfly and eCourier once in Settings → Couriers with the API details from your courier account. Then book a parcel straight from an order: the customer’s name, phone, address, the items and the cash-on-delivery amount are sent for you, and the courier’s consignment or tracking ID is saved on the shipment. Refresh the delivery status from the order at any time.

Courier booking is available on every plan. RedX and eCourier ask for their own delivery area (eCourier: package, city, thana, post code and area), picked from the courier’s list when booking. Delivery Tiger, CarryBee and Karatoa Courier are not connected for direct booking yet — book with the courier as usual, then pick it on the order’s shipment and add the tracking number. Customers see the courier and tracking number on the order tracking page.

Cancellations done right

Cancel an open order with an optional reason that your customer can see. Cancelled items are returned to inventory automatically.

A timeline for every order

The order timeline shows what happened and when: order placed, confirmed, payment received or failed, shipment created, shipped, delivered or cancelled. Customers see the same progress on the order tracking page.

Prices you can trust

Totals, discounts and delivery charges are calculated on the server when the order is placed, not taken from the customer’s browser. Each order keeps a snapshot of the product names, prices, shipping method and address at the time of purchase.